RIVR Policies

Return and Exchange

Our typical EUR sizes will assist you in selecting the appropriate size, but we understand your feet are as unique as you, and if they don't fit right, we do accept exchanges. Kindly check for 'Exchange Request' on the website and fill the form to proceed. Requests for cancellations and refunds are not accepted.

CLEARANCE SALE ITEMS (Below Rs 999) ARE NON-RETURNABLE OR EXCHANGEABLE.

Please Note: Your shipping may be further delayed during holidays, pandemics, or unfavourable weather. We guarantee that we will make every effort to deliver your package to you on schedule. 

Your pairs will be shipped out in 1-2 working days after your order is placed. Even though we outsource our shipments to some of the biggest logistics businesses in India, their reach limits our coverage. If your address is in an area that they do not service, we will get in touch with you and try our best to arrange for an other way to get your item to you. Please Note: Your shipping may be further delayed during holidays, inclement weather, or pandemics. We guarantee that we will make every effort to deliver your package to you on schedule. 

Privacy Policy

RIVR is dedicated to safeguarding users' privacy when they access this website (the "Site"). We at RIVR want your buying experience to be joyful. We respect and uphold your right to privacy as outlined in this Privacy Policy, even though we must gather certain personal information. The purpose of the information (if any) we gather is just to enable us to get in touch with you if you request it or to develop a business relationship with you through your online orders or purchases. This is only necessary so that we can follow up on any orders you might place on this website. Other than information about your product interests or purchases, the information stored is limited to order, contact, and preferences. It does not contain any financial information. Account or credit card numbers are not captured or stored by us.